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Manuals, setup videos and straightforward answers for MG II and GB03.

Quick answers

Frequently asked.

Start here for pairing, playback, waterproofing and warranty questions.

How do I pair my speaker?

Turn on the speaker and enable Bluetooth on your phone or computer. Select the MADDECKERS model name from the available device list. If it does not appear, clear the previous pairing and try again nearby.

How does TWS stereo pairing work?

Power on two speakers of the same model, then follow the TWS sequence in your manual. One speaker becomes the left channel and the other the right channel.

Can I switch off the MG II lights?

Yes. Short press the power button to cycle the light modes. Use the control sequence in the manual to turn the warning light on or off.

Which local playback formats are supported?

USB drives and TF cards up to 32GB are supported. MP3 is recommended for the best compatibility.

Is the MG II waterproof?

MG II carries an IP67 rating. Close the port cover securely before exposure to water and never charge the speaker while wet.

Is the GB03 waterproof?

GB03 carries an IPX7 rating. Keep the port cover closed around water and dry the speaker fully before charging.

What affects battery life?

Playback time changes with volume, lighting, audio content and connection type. Published playtime is measured under stated test conditions and real use may vary.

Where should I request warranty support?

Email support@maddeckers.com with your model, marketplace order number, a short description and photos or video if relevant.

Watch & learn

MG II tutorials.

YouTube channel ↗

Get started with MG II

MG II button functions

MG II LED light guide

MG II TWS & EQ setup

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